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Terms That Cover Your royal2 Account

These terms set out what you agree to when you open and use your royal2 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access and eligibility.

Account EligibilityDeposit & Withdrawal RulesDANA · OVO · GoPayAccess by Local LawAccount Conduct
royal2 Terms That Cover Your royal2 Account
HOW WE HANDLE IT

Account Security and Data Practices

We take a straightforward approach to account security and data: collect what we need to run your account, protect it properly, and give you a clear path to ask questions or request changes.

Data We Hold

We store the account details you provide at registration — name, contact info, and wallet identifiers for DANA, OVO, or GoPay — to process transactions and verify your identity.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your deposit method preference. No third-party ad tracking cookies are placed without disclosure.

Account Security

Your account is protected by password authentication and, where enabled, OTP verification sent to your registered mobile number. Never share your login credentials with anyone.

Requesting Changes

To update your registered wallet, contact support with your account ID and a verification step will follow. Data deletion requests are handled in line with applicable local law.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear or you need to raise a concern about your account, our support team handles policy questions directly. You can reach us through live chat, email, or our help centre — all accessible from your account dashboard.

Live Chat Open the chat widget from your account dashboard. Our team handles terms and account queries and will escalate to a specialist if needed.
Email Support Send your question to our support address listed in the help centre. Include your account ID so we can pull up your details quickly.
Help Centre Our help centre covers common terms questions — account eligibility, wallet rules, and what happens when a deposit needs review.

Common Questions About These Terms

Here are the questions we hear most often about how these terms apply to your account and your rights as a user.

These terms apply to anyone who opens an account on royal2 and accesses the platform where local law permits. Eligibility is determined by your region and local regulations.

We post updates to these terms on this page before they take effect. Continuing to use your account after an update means you accept the revised version.

Contact support with your transaction reference number. We check the transfer status against our payment records and coordinate with the wallet provider to resolve it.

Submit a closure request through live chat or email support. We will confirm your identity, process any pending withdrawals to your registered wallet, then deactivate the account.

Yes. Send a data request to our support email with your account ID. We handle these requests in line with applicable local law and will respond within a reasonable timeframe.

Where any clause conflicts with applicable local law in Indonesia, local law takes precedence. We aim to keep these terms aligned with local requirements as regulations evolve.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.