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Take Control of Your Account Access at royal2

If you need to step back from your account — whether for a short break or a longer period — royal2 gives you clear, direct steps to reduce or remove your access.

Account Cooling-OffTemporary PausePermanent ClosureSession AwarenessAccount Access Control
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royal2 What Account Exclusion Means on royal2

What Account Exclusion Means on royal2

Choosing to pause or exclude your account means royal2 restricts your login access for the period you select. A cooling-off period can run from a few days to several weeks. A longer exclusion locks your account more firmly — our support team confirms the closure, removes stored payment details including any linked DANA, OVO, or GoPay wallet connections, and suspends active sessions

across all devices. Once confirmed, you will not receive promotional messages during the exclusion window. Players in Palembang and across Indonesia can request this through your account settings or by contacting our support channel directly.

HOW WE HANDLE REQUESTS

How royal2 Manages Exclusion Reliably

Every exclusion request goes through a confirmed process — not just a toggle. We document the request, apply the restriction at account level, and remove active session tokens so you cannot accidentally log back in during the exclusion period.

Written Confirmation Every pause or exclusion is confirmed in writing to your registered email. You get the start date, duration, and a reference number for any follow-up questions.
Wallet Disconnection When a longer exclusion is applied, linked e-wallet connections — DANA, OVO, GoPay — are removed from your account so no unintended transactions can occur during the restricted period.
Session Termination Active sessions on mobile and desktop are terminated the moment an exclusion is confirmed. You will need to contact support to reopen access once the exclusion period ends.
No Promotions During Exclusion Once your exclusion is active, royal2 removes you from all marketing sends. You will not receive offers or activity prompts while your account access is restricted.
EXCLUSION SUPPORT PATHS

How to Reach Us About Account Exclusion

Our support team handles account pause and exclusion requests directly. Use any of the three channels below to get your request processed. We confirm every exclusion in writing so you have a record.

Team online

Live Chat

Start a live chat from the account dashboard. Our team picks up exclusion requests and confirms account restrictions before the session ends. Available via mobile or desktop.

Email Support

Send your exclusion request by email with your registered account name. We reply with a written confirmation and the start date of your restriction window.

Account Settings Panel

Navigate to Account Settings, select the Access Control section, and choose your pause or closure option. The change applies to your session once you confirm with your account PIN.

Account Exclusion Terms You Should Know

These are the terms that come up most when you request an account pause or closure. Plain definitions — no jargon.

What is a cooling-off period?

A short, time-limited pause on your account — typically a few days to a few weeks. Access is blocked during this window and automatically restored when the period ends.

What does account exclusion mean?

A longer block on your account that you request intentionally. Unlike a cooling-off period, exclusion requires contacting support to lift it after the agreed duration expires.

What is permanent account closure?

A request to close your account with no planned reopening. Wallet links are removed, sessions are ended, and the account is marked inactive. Reactivation requires a formal review process.

What is a session limit?

A setting that ends your active login after a defined period of time. Once the session limit is hit, you are logged out automatically and must re-authenticate to continue.

What does account access control mean?

The set of settings inside your account that lets you manage, pause or close your access. This includes session limits, exclusion requests and wallet disconnection options.

What is KYC in the context of account closure?

KYC — Know Your Customer — is the identity check used to verify your account before we process a closure or permanent exclusion request and remove stored payment details.

Common Questions About Pausing or Closing Your Account

Real questions from account holders who want to manage their access. If your question is not here, our live chat team handles exclusion requests directly.

Go to Account Settings, open the Access Control section, and select your preferred pause length. Confirm with your account PIN and you will receive a written confirmation to your registered email address.

Short cooling-off periods cannot be cancelled early — that is intentional. For longer exclusions, contact support and a review is conducted before any access is restored to your account.

For longer exclusions and permanent closures, wallet connections including DANA, OVO, and GoPay are disconnected as part of the process. This prevents any unintended transactions during the restricted period.

Your balance is held securely. You can request a withdrawal before the exclusion begins, or contact support to process it during the exclusion period — subject to standard verification steps.

Once the agreed pause window ends, contact our support team to confirm reactivation. We run a short verification step before restoring full account access, including wallet reconnection if needed.

No. Once an exclusion is active, royal2 removes you from all promotional sends. You will not receive offers, activity alerts, or any account-related marketing until the exclusion formally ends.
Reference

Self Exclusion Guide

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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