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What You Need to Know Before You Play

These legal terms set out how royal2 operates, what your account rights are, and how we handle your data — including payments made via DANA, OVO, or GoPay. Access and eligibility depend on local law and the region you are in.

Account Terms ApplyData Handled SecurelyDANA, OVO, GoPay CoveredIndonesia Region DependentContact Us Anytime
royal2 What You Need to Know Before You Play
LEGAL CONTACT PATHS

Reach Us for Any Legal or Account Query

If you have a question about these terms, your account rights, or how your data is stored, our support team can help. You can reach us through live chat on the site, by email, or through the account help section after logging in.

Live Chat Open the chat window from your account dashboard to raise a legal query or ask about how terms apply to your DANA, OVO or GoPay transactions.
Email Support Send your legal request or data inquiry to our support email. Include your registered account details so we can respond to the right profile quickly.
Account Help Centre Log in and head to the help section for self-serve answers on account terms, cookie settings, data access requests and wallet-linked account queries.
HOW WE PROTECT YOU

Our Commitments on Data, Security and Account Rights

We have built the account and data layer around practices that protect your information and give you clear control. From the moment you link a wallet like GoPay to when you request an account change, each step follows a defined, auditable process.

Data Handling

Your personal details and payment records — including DANA and OVO transaction logs — are stored with access controls and are never sold to third parties under any circumstances.

Cookie Controls

We use session cookies to keep your login active and preference cookies to remember your last-used payment method. You can clear or block these through your browser at any time.

Account Security

Account access requires OTP verification tied to your registered contact. If you suspect unauthorised access, contact support via live chat to freeze your account immediately.

Data Access Requests

You can request a copy of the data we hold on your account, ask us to correct inaccurate records, or submit a deletion request by contacting support with your account ID.

Frequently Asked Questions About Our Legal Terms

These are the questions we get most often about account rights, data, cookies and legal terms on royal2. If your question is not here, our support team is reachable through live chat or email.

Yes. Any deposit or withdrawal processed via DANA, OVO, or GoPay falls under our platform terms. Your e-wallet provider's own conditions also apply alongside ours.

You can submit a data access request through our support team. Provide your account ID and registered contact, and we will share the records we hold on your profile.

We retain your account and transaction data for as long as the service is active or as required by applicable legal obligations. You may request deletion once your account is closed.

Closing your account triggers a data review. Some records may be kept for a legally required period; the rest are deleted. Contact support to initiate an account closure and data request.

We use session and preference cookies. Session cookies keep your login active; preference cookies remember your last-used wallet. You can disable these in your browser settings.

Access depends on local law and the region you are in. We serve eligible regions where local law permits. Check your regional eligibility before opening an account.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.